Privacy Policy
Effective January 1, 2026
Alliance Novato Concrete, novatoconcretecontractor.com, team@novatoconcretecontractor.com
Who this policy covers
This policy explains how Alliance Novato Concrete handles the information you share when you visit our website, call us or ask for an estimate. We're a concrete contractor in Novato, CA, and we collect only what we need to answer your questions and do the work you ask us to do.
It applies to every page of this site, from the home page to our service and city pages. You can read more about our crew and how we work on our About page.
What information we collect through our forms
When you fill out our estimate or contact form, we collect what you type into it. That's usually your name, phone number, email address, the address of the property and a short description of the job, such as a cracked driveway or a new patio.
Our form is handled by an outside form service, so your answers pass through that service before they reach us. When you call us at (628) 209-1066, we may note your name, number and details about the job so we can follow up.
Analytics and cookies
Like most websites, ours may use cookies and basic analytics tools. Cookies are small files your browser stores so a site can remember settings or count visits. Analytics tell us which pages people read, how they found us and what kind of device they used, in general terms that don't name you.
We use this to see which pages help homeowners and which need work. You can block or delete cookies in your browser settings, and the site will still work for reading pages and sending us a request.
How we use your information
We use what you send us to reply to you, schedule an estimate, look at your property, prepare a quote and carry out the job if you hire us. We may also contact you about that job afterward, for example to check how a new slab is holding up.
We don't sell your personal information, and we don't use it to send you advertising from other companies.
Who we share it with
We share your information only when it's needed to do the work or run the business. That can include the services that host our website, process our forms or store our records, and they get only what they need to provide that service.
We may also share information if the law requires it, such as in response to a valid legal request, or to protect our business and customers from fraud.
How long we keep your information
We keep your information for as long as we need it to answer your request, complete your job and keep normal business records, such as estimates, invoices and warranty details. When we no longer need it, we delete it or remove the details that identify you.
If you asked for an estimate and didn't go ahead, you can ask us to delete your details at any time.
Your choices and rights
You can ask us what information we hold about you, ask us to correct it or ask us to delete it. Depending on where you live, including here in California, the law may give you other rights over your personal information, and we'll honor the ones that apply to you.
We won't treat you differently for making a request. We may need to confirm who you are before we act on it, so we don't hand your details to the wrong person.
How we protect your information
We take reasonable steps to keep your information safe, such as limiting who on our team can see it and using services that protect the data they handle. No website or system is completely secure, so we can't promise that information sent online will never be exposed.
Children's privacy
Our website is meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we handle information changes. The current version will always be on this page, and the changes take effect when we post them.
How to raise a privacy concern
If you have a question about this policy, want to see or delete your information or think we've handled it wrongly, please reach out through our Contact page or call us at (628) 209-1066. Tell us what you'd like us to do, and we'll look into it and get back to you.