Terms and Conditions

Effective January 1, 2026

Alliance Novato Concrete, novatoconcretecontractor.com, team@novatoconcretecontractor.com

Agreeing to these terms

These terms cover your use of the Alliance Novato Concrete website and the concrete work we quote and perform for you. By using the site, calling us or booking an estimate, you agree to them. If you don't agree, please don't use the site.

When we sign a written agreement or contract for your job, that document controls wherever it differs from this page, because it covers the details of your project.

What we do

Alliance Novato Concrete is a concrete contractor in Novato, CA. We build driveways, patios, sidewalks, steps, slabs, footings, foundations and other concrete work for homes and businesses in Novato and the cities around it. Our home page lists the services we offer, and our About page explains who we are.

What you read on this site is general information about concrete work. It isn't advice for your property, because every job depends on the ground, the drainage and the slab that's there now. We only commit to specific work in a written estimate or agreement.

Estimates and pricing

We give free in-person estimates with no obligation, and we base each one on what we can see and measure at your property that day. The estimate states the scope of work and its price. It doesn't promise that the price will stay the same for any work it doesn't list.

Some conditions only show up once the old concrete comes out or the digging starts, such as soft or wet subgrade, which is the soil the new slab sits on, buried roots, old fill or hidden pipes. If we find something that changes the work, we'll stop, explain it and agree on any change with you in writing before we go on.

Prices on an estimate are good for the period written on it. After that, material and labor costs may have changed, so we may need to update the estimate before we schedule the work.

Scheduling and cancellation

We set a start date with you once the estimate is accepted. Concrete work depends on the weather, because rain and extreme heat can ruin a fresh pour. We may move a pour day to protect your slab, and we'll tell you as soon as we know.

New concrete needs time to cure, which means sitting undisturbed while it gains strength before you walk or drive on it. We'll tell you how long to keep off your slab. Damage caused by using it before that time isn't our responsibility.

If you need to cancel or reschedule, let us know as early as you can. If we've already ordered materials, or a crew or a delivery is booked for your job, you may owe the costs we can't recover, as your written agreement sets out.

Payment

Your written agreement sets out the payment schedule, including any deposit, progress payments and the final payment. A deposit, when we ask for one, usually covers materials and holds your place on our schedule.

Final payment is due when the work in the agreement is done, unless the agreement says otherwise. If a payment is late, we may pause the work, and we may use the remedies California law allows a contractor for unpaid work.

Warranties and what we don't promise

Any warranty or guarantee on our work is the one written in your agreement, and it applies only on the terms written there. We don't make any other promises, spoken or implied, except where California law requires them.

Concrete can develop small surface cracks as it dries and settles, even when the base is dug out, packed and drained the right way. We cut control joints, grooves that give the slab a planned place to crack, to keep cracks in lines we chose. Hairline cracks, small color differences and normal wear are not defects.

This website is provided as it is. We try to keep it accurate, but we don't promise that every page is complete, current or free of errors, or that the site will always be available.

Limits on our liability

As far as the law allows, Alliance Novato Concrete isn't liable for indirect, incidental or consequential losses tied to our work or this website, such as lost use of your property or lost income. Our total liability for any claim about a job is limited to the amount you paid us for that job.

We aren't responsible for damage caused by things we couldn't reasonably know about or control, such as unmarked buried lines, ground movement, flooding, or changes or misuse by others after we finish. Nothing in this section limits a liability the law doesn't allow us to limit.

Resolving disputes

If something about your job isn't right, call us first at (628) 209-1066 or reach us through our Contact page. Most problems get settled faster when we come out and look at them together, so we ask that you give us written notice and a fair chance to fix the issue before you take other action.

If we can't settle a dispute that way, either of us may take it to a court in Marin County, California, unless your written agreement names another method.

Governing law

These terms and any work we do for you are governed by the laws of the State of California, without regard to rules that would apply another state's law.

Changes to these terms

We may update these terms from time to time. The version posted on this page applies from the day we post it. Changes don't affect a written agreement you've already signed with us.

If you have a question about these terms, get in touch through our Contact page or call (628) 209-1066.